Return and refund policy

Effective Date: 01/11/2025

Healurewig is dedicated to ensuring the quality of our wholesale products. We offer a clear and straightforward policy regarding returns and refunds, which must be followed precisely.

1. General return and condition requirements

We provide a 10-to-30-day risk-free trial period for our products, commencing from the delivery date. To be eligible for return or exchange:

  • Original condition is mandatory: All items must be returned exactly in their original, resalable condition. This includes all accompanying packaging components, such as tags, box, wrapping paper, or plastics, etc.
  • Alteration voidance: If an item has been modified, altered, or treated in any manner (including cutting, coloring, washing, or styling, etc.), we are unable to accept the return. The product will be returned to the sender, and the sender will be responsible for covering the re-shipping expenses.
  • Non-refundable goods: Items officially discontinued or any custom-made pieces are considered final sale and are not eligible for a refund.

2. Applicable return fees

The following administrative and handling fees will be applied based on the reason for the return:

Fee type

Amount

Applicability

Standard restocking fee

$20

Applied to all refunds that are not the result of a defect explicitly confirmed by our Quality Control (QC) department.

Human hair restocking fee

$20

Charged for all returns of human hair products when the return is not due to a shipping or order entry error on our part.

Restyling fee

$8

An additional charge applied if an item or its packaging is returned but not in its pristine original condition, requiring further maintenance or restyling.

3. Return scenarios and responsibility

Responsibility for costs, repair, and replacement is determined by the final confirmation from our factory’s Quality Control team.

Scenario 1: factory-confirmed defective items

If an item is found to have a manufacturing flaw confirmed by our factory:

  • The item is eligible for return to the factory for repair.
  • The factory will fully cover both the freight costs and the repair costs.
  • If the item is determined to be beyond repair, the factory will provide a new wig as a replacement.

Scenario 2: factory-confirmed non-defective items

If the returned item is not defective but shows signs of natural depreciation (wear and tear):

  • The factory will assess the item and provide a quote for the necessary repair and maintenance services.
  • The customer is responsible for covering both the repair costs and the associated freight costs for shipping the item to and from the factory.